Ordering
How do I place an order?
Simply browse our collection, select your preferred size and color, add your items to your cart, and proceed through our secure checkout.
Can I change or cancel my order?
If your order has not yet been processed, we'll do our best to accommodate your request. Please email info@ttshape.comas soon as possible. Once an order has shipped, we are unable to make changes or cancellations.
Will I receive an order confirmation?
Yes! You'll receive an email confirmation immediately after placing your order, followed by another email with tracking information once your package ships.
Shipping
Where do you ship?
We currently ship throughout the United States. For international shipping inquiries, please contact us at info@ttshape.com.
How long does shipping take?
Most orders are processed within 1–3 business days. Delivery times vary depending on your shipping destination and the shipping method selected at checkout.
How can I track my order?
Once your order ships, you'll receive an email containing your tracking number so you can follow your package every step of the way.
My package says delivered, but I can't find it.
Please check with neighbors, your building manager, or your local carrier first. If you're still unable to locate your package, contact us and we'll do our best to assist.
Sizing & Products
How do I know what size to order?
Please refer to our Size Guide located on each product page. If you're between sizes or need additional guidance, we're happy to help.
Will sold-out items be restocked?
Some of our most popular styles may return, while others are limited-edition releases. Follow us on social media or subscribe to our newsletter for restock announcements.
How should I care for my apparel?
To help your garments last longer, we recommend washing in cold water with similar colors and tumble drying on low or hanging to dry. Please follow the care instructions on the garment label.
Exchanges & Returns
What is your exchange policy?
We offer exchanges within 7 days of delivery.
We do not offer refunds. Eligible items may be exchanged for another size, color, or merchandise of equal value, subject to availability.
What items are eligible for an exchange?
Items must be:
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Unworn and unused
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In their original condition
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With all original tags attached
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In the original packaging
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Accompanied by proof of purchase
How do I request an exchange?
Email info@ttshape.com within 7 days of receiving your order.
Once approved, we'll provide instructions for returning your item.
Please do not send merchandise back without first contacting us.
Where do I send my exchange?
Tip Top Shape
472 9th Street
Oakland, CA 94607
Do you charge a restocking fee?
Certain online orders may be subject to a 15% non-refundable restocking fee. If applicable, we'll notify you before processing your exchange.
What if I received the wrong item or my order arrived damaged?
Please inspect your package upon arrival. If your order is incorrect or damaged, contact us immediately at info@ttshape.com.
If the error was ours, we'll cover the cost of shipping the replacement.
What if my replacement item is out of stock?
You'll have the option to receive:
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Merchandise credit
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An alternate item of equal or lesser value
Exchange requests must still be made within the 7-day exchange window.
Are any items final sale?
Yes.
The following items cannot be returned or exchanged:
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Sale items
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Promotional items
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Clearance items
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Custom or personalized products
All promotional, sale, clearance, and custom merchandise is Final Sale.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, along with the payment methods available during Shopify checkout, including Shop Pay, Apple Pay, Google Pay, and PayPal where available.
Is my payment information secure?
Absolutely. All transactions are securely processed through Shopify's encrypted payment system. We never store your payment information.
Customer Support
How quickly do you respond to emails?
Most emails receive a response within a few hours. During busy periods, please allow 24–48 business hours for a reply.
How can I contact you?
Email us anytime at info@ttshape.com.
We'll be happy to help with sizing, exchanges, orders, or general questions.
Policies
Can your policies change?
Yes. Our policies may be updated periodically. We encourage customers to review this page before making a purchase to stay informed of our latest policies.
Thank you for choosing Tip Top Shape. We appreciate your support and look forward to helping you look and feel your best.